What is Delivery Management Software?
As the name says, it is software that helps every business, making it easy for delivery by managing, analyzing, and tracking all-inclusive delivery operations.
Why do Businesses need Delivery Management Software?
Today every business from small to big will need to adapt delivery management software (DMS) to improve production rate, cost-effective, transparent, responsive, and flexible. Every business has a long list of things to manage, from scheduling to meeting, from the client’s order to dispatching, from deadline to proof of delivery; you need all the assistance or support you can get. So, every business needs delivery management software because it provides you the necessary tools to grow.
Now that you have an idea about the delivery management software, you should be considering getting one to understand and solve your operational hassles. Thus, we thought of helping you out to decide while we will unfold some of the features of the delivery management software to you.
Features of Delivery Management Software (DMS):
Automatic workflow management with a streamlined process-
No need to manage paper or error-ridden spreadsheets to keep track of delivery activities, that many retailers are still applying for their delivery, which creates room for miscommunication and needs manual entry of information at several steps. With DMS you can cut down the number of steps in the delivery process like no need to manage the manual entry of delivery information and automate the workflow.
To make customer satisfaction with the service, companies have to provide real-time tracking to track their deliveries at all times. It also provides the company to easily manage how many deliveries have been completed or how much is still pending, information on how much time it will take to deliver along with the agent’s information.
Improved delivery operation and route optimization
By using DMS agents can get automatic notification about his next task from the manager regarding the location, route, and time. This removes the communication gap between the entire delivery operation.
Implementing DMS makes the job lot easier for the manager and the agent. They will not have to spend hours on manual route, the agent gets an automatic GPS based best route to the customer location. The route will also display to the manager and the customer. So, the customer gets to know of the exact location of the agent and how much time will it take to complete the task.
Efficient order and delivery management
DMS help the delivery team by making it much simpler for them with end to end visibility of delivery operation status. With DMS the delivery team can maintain a complete overview of all orders without requiring to scan hundreds of spreadsheet entries, it is also configured to track any potential delay in case of scheduled deliveries and on-demand orders. The delivery team gets an automatic notification when the delivery is made, which leaves no room for any mismanagement.
Enhance customer satisfaction
With DMS customers get an automatic notification about the delivery operation, like delivery agents location, amount of time it will take to deliver, and the reason if there will be a delay. According to the delivery agent’s arrival time, the customers can plan their schedule, which removes the customer waiting time for delivery agents. After the delivery, agents can get signatures from customers for the proof of delivery and the feedback from the customers. The manager also gets the notification for the same and knows about how a delivery operation is going on from agents based on these customer reviews.
No business can be improved until and unless the overall performance is tracked. DMS helps with tracking all the delivery operations and areas where it needs improvement. It helps the manager find out where it is lacking to implement new ideas for better performance. Based on customer reviews the manager can also find out customer’s expectations and steps to take for the growth of the business.
We live in a world where we want our expectations to be made and not getting delayed in almost anything. Delivery management software helps ensure that you meet your customer’s demands and serve better, which is the only way to make your business grow and go in the right direction by ensuring that your customers are completely satisfied.